Privacy Policy

Who is responsible for your data?

The controller responsible for the processing described in this policy is:

For questions about privacy or the processing of your personal data, you can contact VNCK using the email address above.

Information you provide when contacting VNCK

When you use the contact form, VNCK may process information such as:

• your name;
• your email address;
• the company you work for, if requested or provided;
• the contents of your message;
• any other information you choose to provide.

This information is used to respond to your enquiry, discuss a potential project or business relationship, and follow up on your request.

The legal basis for this processing is taking steps at your request before entering into a contract and, where applicable, VNCK’s legitimate interest in responding to business enquiries and managing professional relationships.

Contact form and email delivery

Contact form submissions are sent to VNCK by email.

VNCK uses Mailgun as an email delivery provider. The website sends the information required to deliver your message to Mailgun through its EU infrastructure.

VNCK does not maintain a separate website database of contact form submissions.

Mailgun may temporarily process message content and technical delivery information as part of providing its email delivery service. Mailgun acts as a service provider processing this information on behalf of VNCK.

After delivery, your message is stored in VNCK’s email environment and may be retained for as long as reasonably necessary to respond to your enquiry, manage the resulting business relationship, comply with legal obligations or maintain relevant business correspondence.

Website analytics

VNCK uses Google Analytics 4 (GA4) to understand how visitors use the website.

Google Analytics is only activated after you choose to accept analytics cookies.

If you do not accept analytics cookies, Google Analytics is not loaded for analytics measurement.

When enabled, Google Analytics may process information about how you interact with the website, such as:

• pages visited;
• approximate location derived from technical information;
• device and browser information;
• referral information;
• interactions with the website;
• session and usage information.

VNCK uses this information to understand website usage and improve the website.

The legal basis for storing or accessing analytics information on your device is your consent. Where personal data is subsequently processed through Google Analytics, that processing is also based on your consent.

You can withdraw or change your analytics consent through the cookie settings available on the website.

Hosting and technical information

The website is hosted using Vercel.

When you access the website, technical information necessary to deliver and secure the website may be processed automatically. This can include information such as:

• IP address;
• browser and device information;
• requested pages;
• date and time of requests;
• technical logs and security information.

This processing is necessary to provide, secure and maintain the website and is based on VNCK’s legitimate interest in operating a secure and reliable website.

Cookies and similar technologies

VNCK uses only a limited number of cookies or similar technologies.

Analytics technologies are not activated until you provide consent.

More information about the technologies used, their purpose and how you can change your preferences is available in the Cookie Policy.

Service providers

VNCK uses a limited number of external service providers to operate the website.

These currently include:

Vercel

Website hosting and technical infrastructure.

Mailgun

Email delivery for website enquiries, using Mailgun's EU infrastructure.

Google Analytics

Website analytics, only after analytics consent has been provided.

These providers may process information according to their respective roles and contractual arrangements with VNCK.

Where personal data is transferred outside the European Economic Area, VNCK relies on the safeguards provided by the relevant service provider and applicable data-protection law.

How long is personal data kept?

VNCK does not retain personal data longer than reasonably necessary for the purpose for which it was collected.

The exact retention period depends on the type of information and its purpose.

For example:

• analytics information follows the configured retention settings in Google Analytics;
• contact enquiries may be retained while an enquiry or business relationship remains relevant;
• business correspondence may be retained where necessary for administrative, contractual or legal purposes;
• technical information may be retained by infrastructure providers for operational and security purposes.

Your rights

Under applicable data-protection law, you may have the right to:

• access your personal data;
• request correction of inaccurate personal data;
• request deletion of your personal data;
• restrict certain processing;
• object to certain processing;
• receive certain personal data in a portable format;
• withdraw consent where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

To exercise your rights, contact:

hello@vnck.be

VNCK may ask for information necessary to verify your identity before responding to a request.

Complaints

If you believe your personal data has not been processed correctly, you can contact VNCK first so the issue can be investigated.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In Belgium, this is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Changes to this policy

This privacy policy may be updated when the website, the services used by VNCK or applicable requirements change.

The latest version will always be published on this page together with its last-updated date.